To help merchants understand, quantify and prevent refund abuse, Ravelin conducted a survey of 6,200+ consumers in the UK, Germany and France. Refund abuse is easy to do yet difficult to block. Arm yourself with knowledge and meaningful data with our new report. Read the report to discover how:

• 1 in 4 shoppers abused refund policies in the past year
• Almost everyone who attempts it succeeds, at a rate of 98%!
• Frequent, repeat abusers are the most dangerous – learn how to spot them
• Almost £1000 a year is lost to each frequent abuser in the UK
• What can make abusers stop, in their own words
• How to make refund abuse prevention reward your good customers