293 notes tagged as ["omnichannel"]
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Ulta Beauty’s fiscal year is off to a strong start, with Q1 net sales up 11.1% to $3.2 billion and broad-based growth across all channels and major categories, despite persistent economic pressure on consumers, according to the company. Executives have attributed the success in part to its marketing.
Leading the way is Kelly Mahoney, who was recently named one of the world’s most influential CMOs by Forbes. Mahoney was appointed chief marketer last year after holding key marketing roles since joining Ulta in 2015 and has quickly ramped up efforts and partnerships that build the brand and contribute to growth.
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Omnichannel retail has evolved to include artificial intelligence and agentic agents, but stores still need to focus on customer experiences and brand loyalty in order to drive traffic, executives from Ulta, Stitch Fix and other companies said during a Wednesday panel at the CommerceNext Growth Show in New York.
In order to meet consumers where they are, retailers need to understand how consumers are shopping, said Kimberly Shenk, CEO of marketing technology firm Novi, during a panel covering the future of omnichannel retail. “Most consumers are shifting discovery to agents, agentic platforms, ChatGPT, Gemini,” she said, adding that as a result, brand identity has to be consistent across every touchpoint.
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Learn how top executives are reshaping customer experience with AI and omnichannel strategies in this CCW Digital–backed research report. Retail is at a crossroads: with customer expectations at an all time high, the stakes for customer experience (CX) and brand loyalty have never been greater. Elevating Retail Customer Experience (CX) & Brand Strategy is an exclusive executive research report (2025) based on a survey of global retail leaders across customer experience, operations, IT, digital strategy, and marketing — spanning senior managers to C-level executives at companies of all sizes. CCW Digital–Sutherland 2025.
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Connected commerce: How to win customers across every channel
Turn your product feeds into revenue streams. Get expert insights on data, branding, and marketing strategies that help you grow sales across every major ecommerce channel. Created by BigCommerce and Feedonomics , this guide breaks down what it takes to succeed across today’s top sales and ad channels.
Get actionable strategies for marketplaces, product listing ads, social commerce, affiliate programs, remarketing, SMS, and email — plus how to manage product data across them all.
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6 Trends that will shape furniture & visual commerce in 2026
Furniture retail is entering a pivotal year. Tariffs, sluggish demand, and rising content costs are putting pressure on margins. Discounting alone won’t move buyers in 2026 — trust and visual clarity will. Photorealistic visualization, real-time configuration, and AI-generated content are now primary conversion levers. The brands gaining share are turning PDPs into digital showrooms: rotating products, configuring options instantly, and placing furniture in real spaces through AR.
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Why intelligent shopping needs AI and omnichannel to work together
Attracting and retaining consumer attention has never been more challenging. Technology has changed rapidly over the last few decades, giving rise to new communication methods and consumer expectations for instant gratification. As AI becomes more business-critical and digital fatigue heightens among consumers, retailers’ AI roadmaps must present value to shoppers, address their priorities and foster loyalty long-term.
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Omnichannel messaging: What it is & how it works
Effortless communication is the backbone of today’s leading businesses, especially in industries like e-commerce and retail. Customers expect quick, personalized interactions that fit their needs and, more importantly, their preferences and busy schedules. That’s where omnichannel messaging comes in—a game-changer for businesses looking to nurture meaningful customer relationships, solve queries faster, and deliver exceptional experiences across all touchpoints.
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The omnichannel guide to retention & loyalty
Are your customer loyalty programs over-reliant on incentivisation to drive engagement? Do loyalty members lose interest over time, disengage, or jump ship to competitor brands faster than you can say “Black Friday flash sale?” It may be time to breathe new life into your loyalty efforts. If it’s fresh inspiration you’re after, this guide is a great place to start.
What’s Inside
In this guide, we take a pragmatic look at:
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Personalization playbook
The Personalization Playbook is your go-to guide for proven, high-impact omnichannel marketing tactics that drive engagement, conversions, and customer loyalty. Packed with challenge-led use cases and detailed automation workflows, this Playbook helps you take the guesswork out of execution and build high-performing campaigns.
What’s Inside
Whether you’re looking to re-engage inactive customers, drive more conversions, or optimize your omnichannel approach, this Playbook gives you the strategies and step-by-step guidance to make it happen. Inside, you’ll find real-world use cases to help you:
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What CMOs must prepare for in ai-driven shopping journeys
Artificial intelligence is beginning to reshape how customers discover products. Retail AI agents and product discovery are becoming closely linked as conversational search engines and shopping assistants grow more common, shortening the path between customer intent and product selection. For years, retailers optimized discovery through search rankings, marketplace visibility, and onsite merchandising. AI agents introduce a different dynamic. Instead of navigating storefronts, shoppers increasingly rely on systems that interpret their intent, evaluate available options, and present a shortlist of products.
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Consumers are choosing between convenience or experience
Holiday shopping trends revealed a sharp divide within the retail industry, and big-box stores are caught in the middle. Industry consumer spending data from the biggest pre-Christmas weekend of the year, Black Friday/Small Business Saturday, shows a clear bifurcation of shopping habits. Mid-market retailers report stagnant growth and missed targets, like Target’s 16 percent profit slip during Q3, but that’s really the result of consumer dollars headed in two directions: toward convenience shopping for commodities and experience-based shopping at local businesses.