Returns fraud and abuse are rising sharply, with nearly 40% of consumers—or someone they know—engaging in these activities in the past year. This escalating issue is now a top concern for global retailers, surpassing operational costs and supply chain disruptions.

To put this into perspective, 90% of 600 global retailers who’ve been affected report a significant increase in fraud.

Read the report today and gain crucial insights and strategies to address this challenge effectively.

It may not feel like it right now, but the winter holiday shopping season will be here in just a few months. While you’re planning your marketing campaigns and product mix for holiday 2024, take some time to review and update your fraud strategies. Adapting your fraud prevention to account for trending e-commerce fraud methods can help you avoid attacks, approve more legitimate orders, and give your customers a better holiday shopping experience.

Our fourth-annual original research report highlights the consumer attitudes and behavioral trends that ecommerce businesses should anticipate in 2024 and beyond. While experts warned of reduced consumer spending in 2023, ecommerce sales increased. Throughout the year, consumers spent nearly four times more online than they did in stores, and businesses can expect that to continue.

At the same time, retailers must be aware that they are now marketing and selling to multiple generations with a wide range of preferences and expectations relating to customer experience, payment options, fraud tolerance — or lack thereof — and security.

Fraud is becoming more expansive. Merchants reported experiencing 4 different types of fraud, up from prior years. Download the 2024 Global Payments & Fraud Report to see how fraud evolved in 2023 – and how merchants are handling it.

The Global Fraud and Payments Report is an educational, free report compiled by the Merchant Risk Council, Verifi and Cybersource that conveys transparent and unbiased research. The report outlines the latest industry fraud data and management methods used by merchants.

Transforming at breakneck speed, due to developments in AI, Fraud-as-a-Service and new types of automation, the fraud and payments landscape of 2024 poses challenges – but also hides opportunities. For the fourth year, Ravelin dives deep into current and emerging trends and releases the findings.

We surveyed 1457 merchants from ten countries and four sectors , looking to discover and quantify their experiences, insights and predictions around:

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories, including the most common examples of return fraud experienced in the past year (ex: wardrobing fraud, employee return fraud, online return fraud).

It examines data points for ecommerce, in-store, and omnichannel returns volume, loss, and impact on the retail industry in the U.S. during 2023 to help retailers better understand current consumer trends and better protect against retail shrink and refund fraud.

This year’s report sheds light on the evolving landscape of eCommerce payments and fraud, offering clear, unbiased insights gathered from a global survey of more than 1,100 merchants. Participants span a broad spectrum, from small businesses (SMBs) and mid-market players to enterprise-level entities, representing over 35 countries across North America, Europe, Asia-Pacific (APAC), and Latin America (LATAM) regions.

Risk management and conversion optimization aren’t enemies — they’re simply two ends of a seesaw. The secret is finding the right balance between the two at the right time — not too strict that you lose good customers, but not too lenient that you let in bad actors. To do this, it can help to adjust your verification flows in real time based on the riskiness of the interaction. Read this complementary guide to: